Ali Med Bath Commode

We ordered a combination portable commode and bath chair from Ali Med located in MA. We had purchased a similar chair approximately 15 years earlier from them and were pleased with its durability. The new chair, however, was complete junk. It was poorly constructed and damaged upon receipt. I contacted Ali Med and told them that I was unhappy with the condition of the new chair. They told me to take photos and send them, which I did. They said the photos didn’t show anything and that I would need to pay to ship it back and also pay a 10% restocking fee. I threatened to contact the Attorney General’s office in MA and file a complaint against them for their inept quality control. A manager finally agreed to refund my money, forego the restocking fee and also forward a shipping label so that I could return the chair. It took 3 months to get my money back. I would not recommend this company.